Mentions

Mentions

Stop Hanging Up! Why the Candidate Experience Really DOES Matter

by Elaine Orler, article on tlnt.com

I had to make one of those dreaded calls to customer service.

All attempts to solve the problem online were blocked, so I dialed the number – which was not easy to find in the first place – knowing that I’d be greeted by an automated system. Knowing this triggered my fight or flight response, and fight stood ready.

Read full article here…