Wednesday, Feb 12 2014 1:00pm EST
The most successful companies are admittedly customer-obsessed. They understand the value each customer brings to their organization, not only in bottom line profit, but through the power of referral and word of mouth to their peers. Companies strive not just for customers but for raving fans.
But what if companies viewed and valued their employees the same way? What would the impact be if organizations took a customer-like focus and applied it to employees?