Our Experts

Our Experts

Stephen Mercer

Consultant

Steve is a Lean Six Sigma Certified Business Process Consultant, Project Management, and Technical Writing professional. He has extensive experience defining, documenting, supporting, and improving business processes in the utility, financial, and energy sectors, with a strong TA, IT, HR and HRIS focus. As a Process Consultant, he designed and mapped business processes to lead teams toward optimal performance and process maturity. He also managed complex projects with aggressive deadlines, and as a manager in the PMO office of a large IT organization he helped to oversee between 20 and 25 projects at any time, as well as defined the project management methodology, auditing, and reporting for the organization. As an Instructional Designer, Steve has developed and implemented written and online training and tools for learners at all organizational levels and managed content at the enterprise level.

Steve’s key skills include: project management and coordination, business process consulting and reengineering, technical writing and content management, instructional design and training, PMP certification training, and TA/IT/HRIT implementation, integration and support. With his extensive experience and depth of knowledge, Steve is a welcome addition to Talent Function