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Turning Recruiting Process Pain Points into Opportunities: Step 1

Step 1: Current State Process Evaluation

During my years of working with clients on recruiting, it seems one of employers’ least favorite exercises is mapping out their recruiting process and how it interacts with technology. I can understand why. Many companies struggle to define their true process. Most say they want standardized processes across the board, but haven’t taken the time to define what standard truly means. They expect that during the implementation of a talent acquisition solution, they will define their processes along the way. Unfortunately, implementations usually start off with grand designs that are continually pared down at the expense of budget, timeline or resources. Oftentimes employers are left working with a technology that doesn’t quite meet their needs, let alone guide users to the utopia of standard processes.

That is where it is helpful to have a process-technology-consultant step in to assist you. I love defining processes, and mapping them out. During this three-part blog series, I’ll provide an exercise that can not only help you move toward the mecca of standardization but also allows you to determine where your pain points are. Uncovering pain points create opportunities. There are three steps in this exercise:

  • Current State Process – Conducting interview to identify pain points.
  • Future State Process – Understanding what you would and should change.
  • Mapping the Path – Determine how to make the current pain point into a future state opportunity.

Current state process interviews are the key to success. First, identify key users of the recruiting system. These users can be a mixture of subject matter experts, new users and management. The interview process should guide the interviewee to logically reveal where technology is lacking, what the weak points in processes are, and what their vision for the perfect system is. It’s important to understand how the current system and process works but also dig in on the areas that pose challenges. This undertaking can yield a gold mine of information that will drive redesign and optimization.

Stay tuned for my next blog for details on “Step 2: Developing a Future State Vision.